Senior Benefits & HR Ops Coordinator (12-Month Fixed Term)

Location

Central London (Hybrid, 2-3 days per week in the office)

Salary

Up to £70,000 plus benefits

Our client is a highly regarded financial services organisation with a strong reputation for excellence, innovation and employee experience. As part of an established HR function, they are seeking a Senior Benefits & HR Ops Coordinator to join the team on a 12-month fixed-term contract.

This is an excellent opportunity for an experienced benefits professional to take ownership of the day-to-day delivery of employee benefits while contributing to broader HR operations and process improvement initiatives. Working closely with HRIS, Payroll, Finance, Reward and external vendors, you will play a key role in ensuring a seamless employee experience, maintaining data integrity and supporting ongoing enhancements to benefits systems and operations.
 

Key Responsibilities

• Own the end-to-end administration of employee benefits, ensuring accurate and timely processing of enrolments, life events, amendments and leavers.
• Manage the employee benefits portal, supporting system enhancements, testing activities and continuous improvements to the user experience.
• Act as the escalation point for complex benefits queries, working closely with employees, stakeholders and external providers to deliver effective resolutions.
• Manage relationships with benefits vendors, monitor service levels and identify opportunities to improve processes and operational efficiency.
• Lead the monthly benefits invoicing process and maintain high levels of accuracy across HR systems, benefits platforms and reporting outputs.
• Support annual benefits activities, including renewals, system updates, testing cycles and operational change initiatives.
• Develop and maintain benefits procedures, process documentation and controls to support scalable and compliant operations.
• Partner with HRIS, Payroll, Finance and Reward teams to improve automation, reporting capabilities and data integration across systems.

Candidate Profile

The successful candidate is likely to have strong experience within benefits administration, HR operations or reward operations, ideally within a complex and fast-paced environment.
You will demonstrate:

• Proven experience managing employee benefits programmes and associated operational processes.
• Hands-on experience working with Workday, particularly in relation to benefits administration and HR operations.
• Strong understanding of benefits enrolment processes, provider management, invoicing and data governance.
• Experience partnering with multiple stakeholders across HR, Payroll, Finance and external vendors.
• Excellent analytical skills with strong attention to detail and a commitment to data accuracy.
• The ability to manage multiple priorities while driving a high standard of service delivery.
• A proactive approach to problem solving, process improvement and operational excellence.
• Strong communication and stakeholder management skills, with the confidence to handle complex employee and vendor queries.