Catalyst Partners
HR Operations Support – 12 Month FTC
Location: London (minimum four days per week in the office)
Salary: £55,000–£65,000
Client: Confidential – Global Financial Services
About the Company and the Opportunity
Our client is a leading global financial services institution known for its rigorous standards, international reach, and commitment to modernising its people operations. With an established HR function spanning multiple regions, the organisation is investing in its global HR Operations capability as part of a broader digital transformation.
This 12‑month FTC sits within the global HR Operations team, reporting to the HR Operations Manager. The role is essential in delivering a consistent, high‑quality HR service across the employee lifecycle while ensuring robust data management, compliance, and operational efficiency. A key aspect of the position is supporting process improvement initiatives, including contributing to AI‑enabled enhancements within the HR technology ecosystem.
For an HR Operations professional seeking both BAU responsibility and exposure to forward‑looking HR project work, this role offers the opportunity to make a tangible impact in a sophisticated, global environment.
Key Responsibilities
• Deliver first‑line HR Operations support across the full employee lifecycle, ensuring timely, accurate, and customer‑focused service.
• Maintain and update employee data, documentation, and HRIS records, ensuring compliance with regulatory, audit, and internal governance standards.
• Support process improvement and automation initiatives, including input into AI‑driven tools and workflows within the HRIS platform.
• Prepare HR documentation such as contracts, letters, onboarding materials, and status changes, ensuring consistency and accuracy across multiple jurisdictions.
• Partner with HR Business Partners, Talent, Reward, and Payroll to ensure seamless end‑to‑end operational processes.
• Contribute to HR Operations reporting, metrics, and continuous improvement activity to enhance efficiency and service delivery.
Candidate Profile
• Strong experience in HR Operations, ideally gained within financial services or another highly regulated, multinational environment.
• Demonstrated capability in delivering BAU HR processes with accuracy, attention to detail, and a service‑oriented mindset.
• Exposure to HR technology projects, particularly AI‑enabled workflow automation or the integration of AI agents within HRIS platforms, is highly advantageous.
• Confident working with HR systems and data; strong understanding of data accuracy, compliance, and audit requirements.
• Highly organised, proactive, and comfortable operating in a fast‑paced environment with competing priorities.
• Strong interpersonal skills and the ability to collaborate effectively across a global HR community.
